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Cancellation, No Shows/Missed Appointments, & Lateness, Policies

 

In order to cancel properly, you must communicate through the Client Portal within the timeframe noted. You can also reschedule your appointment in the client portal.

Cancellations:

Please text, call, email, or message me through the client portal as soon as you know you will not be able to make your appointment.  If cancellation is necessary, a minimum of 24-hours notice is required.  I understand there are emergencies that we are unable to plan for and these can be discussed if they occur. Appointments are currently in high demand and your advanced notice will allow others to potentially access needed support during a cancelled appointment time.  Cancellations made with less than 24 hours notice will result in a fee of your usual rate to be charged to the credit card on file.  

No Shows/Missed Appointments:

A no-show or missed appointment is when a client misses an appointment without cancelling.  Just as with cancellations made with less than 24 hours notice, you will be charged a fee of your usual rate to the credit card on file. 

 

Lateness: 

There is a 15-minute grace period for you to log on to your scheduled appointment. If I have not heard from you about being late, your appointment will be cancelled after 15 minutes, resulting in a no-show/missed appointment.  If you are going to be late, please send a text, email, or message through the client portal to notify me.  With notification you will be able to be seen after the 15 minutes; however, your session will be less the time you are late. Sessions are not able to be extended to make up for the time.